Customer Care

All about the detail

Customer Satisfaction is our primary objective, and we will do everything possible to offer our customers the products and services that will help achieve excellent customer standards.


Customer service is the cornerstone of our business, customer retention, ensuring we service and maintain the satisfaction and loyalty of our existing customer supports our growth strategy by creating a network of satisfied stakeholders, who in turn promote the first class service offered.


NBB Energy believe the key to customer satisfaction, loyalty and retention is to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value.


At NBB Energy our key driver is based on the importance of knowing what our customer's want ”If we don't take care of our customers, someone else will.”


To ensure quality is achieved our culture is based on a continued improvement approach, ensuring quality is monitored, improved and supported with ongoing training and the use of correct equipment.

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